FAQs

FAQs

For more information on Team Kinetix, our services, bookings or information about any of our team, contact us using the form below.

Yes, please go to our classes page to see our Parkour class timetable and book your place.

For a detailed video on how to book, please see our YouTube tutorial: https://youtu.be/TJH2i6-jIqA?si=mkif-5kKzx1iPm63

Here’s a link to a playlist of short videos demonstrating a range of common actions you may need to perform on the booking system: https://youtube.com/playlist?list=PLiEuxNKGOtrCXixcD86UAx6dWeXFaHM3Z&si=WEsE_Cqxp2e_tf6h

Yes!
Our classes are split by age and ability, so you will always be with people of a similar ability to yourself. Beginners are always welcome and encouraged.

Team Kinetix use Team Up to manage all of our bookings and customer data. The booking system is completely secure and our data handling complies with GDPR regulations.

You can add any number of children or family members to your account. You can also invite someone else to manage your account if you no longer need to manage your family bookings.
Here’s a short video on how to add a child to your account: https://youtu.be/lH–4RhvqJ4?si=l51PndBDwehNZt4r

And here’s a short video for larger families showing you how to check who you are booking into a session: https://youtu.be/WTZLDaFUmi0?si=3QELFbtT4WpQr6Ao

You can cancel a class booking with one click from the timetable. Simply go to the class you’re booked into and click on “Leave Class”.
Here’s a video on our Youtube channel showing you how to cancel: https://youtu.be/TJH2i6-jIqA?si=mkif-5kKzx1iPm63

You can cancel your booking and receive a full refund right up until one hour before the start of the class.

We offer a range of memberships in addition to pay as you go classes.

To purchase a membership go to www.teamkinetix.co.uk/classes and login (or sign up if you haven’t yet done so).

Here’s a link to a video on our YouTube channel on how to easily register for a membership: https://youtu.be/wfh5l0qYbzQ?si=_7uwwL8AWcpJSHCg

If you are using a mobile click on the 3 lines in the top right corner and select ‘memberships’
If you are using a desktop click on ‘memberships’ down the left hand side.

We know that some of our participants like the option of pay as you go so this isn’t changing, the option to pay per class will always be there; as will our pre paid class options, the memberships and pre-pay options are significantly cheaper.

Membership fees are taken on the 1st of every month, your first month’s payment will be taken on a pro-rata basis to reflect your purchase date. Memberships are on a 30 day rolling contract with a 20 day cancellation period.

If you have any questions please email info@teamkinetix.co.uk

We use the ‘Team Up’ booking system to manage our bookings. This system is very popular in the UK and you may have signed up to attend another club, gym or even in the past without realising.

If the system says your email address is already in use, go to log in and click ‘forgotten password’ and your password will be emailed to the address you are trying to register.

If a class isn’t showing on the timetable it means the class isn’t running.
Please check our timetable page and book before attending

If you are booked into a class that is cancelled you will be notified
and a refund will be issued immediately if you have paid online.

Please ensure you book into the classes you want to attend to stay up to date.

You and your children’s safety are our number one priority. There is a section on your Teamup account where you can detail any extra needs, this is kept confidential and flags this information for the coaches who are teaching the specific session.

Please also feel free to email info@teamkinetix.co.uk if you wish to speak to someone prior to a session, it’s best to email before a session and we can make all coaches aware rather then trying to speak to a coach for the first time at the start of a session as there are often lots of other people around and time is short.

No, you can book your space and pay cash when you arrive or pay by the pre-pay cards we offer.

Although we do require everyone to sign up to the booking system as our code of conduct and entering emergency contact details are part of the sign up process.

Sports clothes that are comfortable and you can move in. Most participants wear tshirts, jogging bottoms or shorts and trainers that do up (velcro or laces are fine).

If your class is outside please dress according to the weather.

If you are attending a regular class of no more than 2 hours please just bring water.

If you are attending a half or full day camp please bring plenty of water and lunch or snacks accordingly.

There are regular breaks in our classes to get a drink or go to the toilet.

We run regular ‘Open Sessions’ for experienced practitioners who just want to train.

We put all first time students in a group together so they can learn the way our sessions are structured and their ability can be assessed by our coaches.
All participants will be encouraged to work at a level appropriate to them and will be grouped accordingly in the future.

Yes, we have a comfortable viewing area with sofas.
If you would like to drop off and come back to collect at the end of the session this is also absolutely fine.

Our classes are grouped by ability, we do try to make sure friends are kept together where possible, however safety is our priority and it is not always safe or appropriate for a beginner to go into a higher-level group to be with friends.
Warm ups and games are done all together as a class.

Most of our classes run in the school holidays, keep an eye on our Class Timetable Page for any class changes or cancellations.

We also run school holiday sessions every daytime in the school holidays

If you have booked onto a class and the class is cancelled or changed, you will be notified and refunded as appropriate.

We run Parkour parties that can be tailored to suit any age.
Our parties are equally suitable for experienced practitioner as well as those who have never tried Parkour.

Here’s a short video showing you how to book a birthday party from our online booking system: https://youtu.be/xm1hHkX39xs?si=4FNP_vtdO10QkyIB

Parties are held at the weekends and bookings can be made online via our Classes Page

For more information you can visit our Birthday Parties Page